Date: April 25th -27th- 2021

Time: 09:30 a.m. – 11:30 a.m.

Venue: Help’s Provincial Office, Farah Province

In continuation of capacity-building training to the staff of the Department of Labor and Social Affairs / DoLSA of Farah province, a series of training sessions have been planned to be offered to the staff of different units of DoLSA-Farah during 2020 & 2021. The CB training are funded by Help and UNICEF under the project: UNICEF-Help joint project on livelihood, skills training, job facilitation, and psycho-social support for 2300 most deprived street working children or their immediate family members in 4 western provinces – Herat, Badghis, Ghor and Farah.

The overall goal of the CB training sessions for the DoLSA staff of Farah and the above-mentioned provinces is to develop and strengthen their capacities and to bring changes in specific areas of knowledge, skills, and attitudes in order to help them prepare for better job performances.

The third round of training sessions were organized on “Business Communication” to 15 staff of DoLSA- Farah including HR manager, work permit distribution manager, CPAN manager, market research study manager, kindergartens managers, and social workers. The training was offered from 25-27 April 2021, for three half-days at Help’s provincial officer, Farah province.

The training program was officially opened by a series of remarks by Sohrab Faizy Help’s Master Trainer encouraged the participants to take the report writing training seriously with the intention of enhancing their knowledge and understanding the skills of effective communication.

Training Objectives:

• Understanding of how to communicate effectively, particularly within the context of Afghanistan.
• Strengthen their knowledge on the main barriers of communication.
• Develop their skills on developing their organizational communication system.

Training Topics:

• Definition of communication
• Process of communication
• Types of communication
• Written communication
• Oral communication
• Modern communication
• Good habits of a listener
• Bad habits of a listener
• Effective communication skills
• Internal and external communication
• Communication barriers
• Communication policy

Training Methodology:

• Brainstorming,
• Presentations (Lectures)
• Discussions
• Group work

At the beginning of training, a pre-test was taken from participants in order to identify the capacity and level of knowledge of the participants regarding business communication and at the end, a post-test was conducted in order to assess the skills, knowledge, and understanding as a result of the training. Also, at the end of the training evaluation form /evaluation questionnaire was distributed for participants in order to evaluate the training results, its success amongst the participants as well as get their suggestions/recommendations for the next training program.

Overall, the training was evaluated as positive both by the trainer and participants. DoLSA staff thanked and appreciated Help for the successful organization of the “Business Communication Training” and requested more of such training in the future. Certificate of participation also distributed to successful participants.

Source: Help IT & Public Relations Department